General instructions to be followed in case of claim

For any claim exceeding an estimated amount of USD 3.000, a local surveyor has to be appointed.

Please follow these instructions:

Step 1

Provide SA\VE with the following first information

  • Type, quantity and current location of the goods
  • Container number
  • Description of the claim

Step 2

Secure rights of recovery from third party

Secure rights of recovery by sending the Claim Notification to the shipping line / carrier and invite them for joint survey.

Step 3

Inspect the goods immediately

Keep cargo properly cooled and safe until inspection.

Step 4

Contact the surveyor immediately and provide him with important information:

  • Address of survey location
  • Name of person in charge and relevant contact details
  • Bill of Lading and packing list

Find the appropriate local surveyor here: Surveyor-Network

Step 5

Do not alter condition and packaging of goods

Furthermore, do not sell or move the cargo to another location until inspected by the surveyor, unless to comply with step 3.

Step 6

Prepare set of claim documents:

  • Bill of Lading, Waybill or AWB (incl. reverse side)
  • Packing list
  • Booking confirmation incl. ETD, ETA and carrying instructions
  • Commercial invoice
  • Quality control
  • Phytosanitary and origin certificates
  • Temperature recorders
  • Photos
  • All other claim relevant documents
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